AIR FREIGHT

How It Works?

Air freight in FREIGHT follows a streamlined process to ensure efficient and timely delivery of goods. Here’s an overview of how air freight works in ShipEasy.org:

Request for Quotation: Customers can submit a request for an air freight quotation through FREIGHT’s online platform or by contacting their customer service. The quotation request typically includes details such as the origin and destination of the shipment, dimensions and weight of the cargo, and any special requirements.
Quotation and Booking: FREIGHT provides a competitive quotation based on the information provided. Once the customer accepts the quotation, they can proceed with the booking. The customer provides the necessary shipment details, including the description of the goods, packaging requirements, and any additional services required.
Documentation and Customs Clearance: FREIGHT assists the customer in preparing the required documentation for the air freight shipment. This includes commercial invoices, packing lists, airway bills, and any other necessary documents. FREIGHT also facilitates customs clearance processes by ensuring compliance with customs regulations and handling the necessary paperwork.
Cargo Collection and Packaging: FREIGHT arranges for the collection of the cargo from the customer’s location or designated warehouse. If required, they can assist in packaging and secure the goods to ensure safe transportation.
Transportation and Handling: FREIGHT works with a network of airlines and air cargo carriers to secure the most suitable and efficient transportation options for the shipment. They coordinate the logistics of transporting the cargo from the origin airport to the destination airport, including booking space on flights, arranging for ground handling services, and overseeing the loading and unloading of the cargo.
Tracking and Monitoring: FREIGHT provides real-time tracking and monitoring of the air freight shipment. Customers can access the tracking information through the FREIGHT platform or receive updates via email or SMS. This allows customers to stay informed about the progress of their shipment and estimated delivery times.
Customs Clearance at Destination: FREIGHT assists with customs clearance procedures at the destination airport. They ensure that all necessary customs documentation is in order and work with local customs authorities to facilitate the smooth clearance of the shipment.
Delivery and Distribution: Once the customs clearance is completed, FREIGHT arranges for the final delivery of the cargo to the customer’s designated location. They coordinate with local delivery partners or arrange for ground transportation services to ensure the shipment reaches its final destination securely and on time.

Throughout the process, FREIGHT provides customer support and assistance, addressing any queries or concerns that may arise. Their goal is to ensure a seamless and hassle-free air freight experience for their customers.

Customer Support

Customer Support at FREIGHT strives to provide exceptional assistance and guidance to customers throughout the air freight process. Here’s an overview of the customer support services offered by FREIGHT in the context of air freight:

Responsive Communication: FREIGHT understands the importance of prompt and effective communication. Their customer support team is available to answer inquiries, provide updates, and address any concerns related to air freight shipments. Customers can reach out to the customer support team via phone, email, or through the FREIGHT online platform.
Quotation Assistance: The customer support team assists customers in understanding the air freight quotation provided by FREIGHT. They explain the breakdown of costs, clarify pricing details, and address any questions or doubts customers may have regarding the quotation process.
Shipment Guidance: FREIGHT’s customer support team guides customers through the entire air freight process. They provide information on packaging requirements, document preparation, and any specific regulations or restrictions related to air freight. They ensure that customers have a clear understanding of the necessary steps and requirements for a successful air freight shipment.
Tracking and Status Updates: FREIGHT customer support team provides regular updates on the status of air freight shipments. They help customers track their shipments by providing tracking numbers and assisting with accessing real-time tracking information through the FREIGHT platform. Customers can rely on the customer support team to keep them informed about the progress of their shipments.
Issue Resolution: In the event of any issues or challenges during the air freight process, FREIGHT customer support team takes proactive steps to address and resolve them. Whether it’s a delay in shipment, customs clearance concerns, or any other logistical difficulties, the team works closely with customers to find solutions and minimize disruptions.
Customized Solutions: FREIGHT understands that each customer’s air freight requirements may be unique. The customer support team collaborates with customers to tailor solutions that meet their specific needs. They discuss options, provide recommendations, and assist in making informed decisions to optimize the air freight process.
Post-Delivery Support: FREIGHT commitment to customer support extends beyond the delivery of the air freight shipment. The customer support team is available to address any post-delivery inquiries, provide assistance with documentation, and handle any follow-up requirements that may arise.

Our customer support team is dedicated to ensuring a positive and seamless experience for customers utilizing their air freight services. Their knowledgeable and responsive assistance helps customers navigate the complexities of air freight and ensures their shipments are handled with care and efficiency.